kg999 Privacy Policy
Your personal information is very important to us. This document explains in detail what information kg999 collects, why it collects it, and how it is kept secure.
1. Introduction and Scope
This Privacy Policy ("Policy") sets out our commitment regarding the processing of personal information of users of the kg999 platform. When you use the kg999 website, mobile app, or any related services, this Policy applies between you and us.
kg999 is committed to creating a safe and transparent environment for users in Bangladesh. We believe you should have control over your own information — that is why this Policy is written in plain language.
This Policy should be read together with our Terms and Conditions, which set out the detailed terms of using our services. If you disagree with any part of this Policy, please refrain from using our services and contact us for assistance.
2. What Information We Collect
Information You Provide Directly
We collect information that you provide yourself during account registration and management. This includes:
- Full name, date of birth, and national ID details (for identity verification)
- Mobile number and email address (for communication and OTP verification)
- Password (stored in encrypted form — never readable in plain text)
- Mobile account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Messages you send via live chat and email
Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device identity (device model, operating system)
- Browser type and version
- Session information including login and logout times
- Your betting and gaming history, win and loss records
- Transaction details and amounts
- Usage patterns collected through cookies and similar tracking technologies
3. Purpose of Using Information
kg999 uses your information only for the specific purposes below:
- Account management and identity verification: To complete registration, keep login secure, and confirm applicable age verification (21+).
- Financial transaction processing: To correctly complete deposits, withdrawals, and bonus distribution.
- Service improvement: To analyze which games or sections are used most and improve the experience accordingly.
- Security and fraud prevention: To detect unauthorized logins, multiple accounts, and suspicious transactions.
- Customer support: Previous communication records are used to resolve your issues quickly via live chat or email.
- Responsible gaming program: To identify excessive betting patterns and provide necessary support — to learn more, read our Responsible Gaming Guidelines.
- Legal compliance: To maintain records as required by applicable law and cooperate with authorities when necessary.
4. Sharing Information with Third Parties
kg999 does not sell or rent your personal information for commercial purposes. However, information may be shared with the following parties in specific circumstances:
- Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the minimum necessary information for transaction verification.
- Technology partners: Server management, cybersecurity, and analytics service providers — they operate under strict confidentiality agreements.
- Law enforcement agencies: Information may be provided to relevant authorities in the case of a court order or legal obligation.
- Fraud prevention organizations: Anonymized information may be exchanged with industry-level organizations to prevent fraudulent activity.
Before sharing information with any third party, we ensure they comply with appropriate data protection standards.
5. Cookies and Tracking Technologies
What Types of Cookies We Use
- Essential cookies: The site cannot function without these — they keep login sessions active and verify security tokens.
- Functional cookies: To remember your preferred language, theme, or layout.
- Analytics cookies: Anonymous data on which pages are visited most and how long users stay — used to improve the site.
Cookie Controls
You can delete or block cookies at any time from your browser settings. Please note that disabling essential cookies may cause problems with login and payment processes.
6. Data Retention and Security
Retention Period
Information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Financial transaction records are generally kept for an extended period.
Security Measures
Technical measures kg999 has put in place to protect your information:
- SSL encryption — all connections to the website and app are encrypted
- Password hashing — your password is never stored in plain form
- Two-step verification (OTP) — additional verification for suspicious logins or large transactions
- Server firewall and regular security audits
- Role-based access controls for staff accessing data
However, no method on the internet is 100% secure. It is your own responsibility not to share your password or OTP with anyone.
7. Your Rights and Controls
As a kg999 user, you have the following rights over your own information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request that incorrect or outdated information be corrected.
- Right to deletion: You may request that specific information be deleted — however, some information may need to be retained due to legal obligations.
- Right to restrict use: You may request that your information be excluded from analytics or marketing use.
- Account closure request: You may close your account if you wish and request that your information be deleted.
To exercise these rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English.
8. Protection of Minors
All kg999 services are intended solely for individuals aged 21 and above. We do not intentionally collect information from anyone under 21.
Age is verified at registration, and in suspicious cases identity verification via national ID may be requested. If we become aware that a minor is using our platform, their account will be closed immediately and stored information will be deleted.
To learn more about responsible gaming, visit our FAQ page, where questions about age verification and account protection are answered.
9. International Data Transfers
kg999's servers and data infrastructure may be located in specific geographic locations. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that adequate data protection measures are in place in the destination country or organization.
For transfers to third countries, we apply established contractual safeguards (such as standard contractual clauses).
10. Policy Changes and Updates
This Privacy Policy may be updated in line with changes in technology, legal requirements, or service expansion. For significant changes:
- The "Last Updated" date at the top of the Policy will be changed.
- For important changes, a notification will be sent to your registered mobile number or email.
- Continued use of the platform after any changes will be taken as your agreement to the updated Policy.
Visit this page regularly or check our About Us page for recent updates.
This Privacy Policy was last updated in 2025. kg999 always manages your information with transparency. If you have any questions, contact us directly — our support team is available 24 hours a day, 7 days a week.
11. Contact Us
If you have any questions, complaints, or information-related requests regarding this Privacy Policy, please contact us. Our privacy team is ready to assist in both Bengali and English.
Live Chat Contact us directly via live chat 24/7 — available from any page on the site
Email [email protected]
Average response time: instant via live chat, within a few hours by email. We take all requests seriously.